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Shipping & Returns

At Pernelle we understand that shipping is an important aspect of your shopping experience. We strive to provide you with the best service possible, ensuring that your exquisite de-alcoholized sparkling is delivered to you promptly.


Our dedicated team works hard to process and ship your order as quickly as possible. Once your order is placed, you can expect it to be shipped within 1-2 business days. We offer reliable standard shipping within Australia and shipping rates are based on your order weight and postcode location.

Free standard shipping is available for 6 bottles or more to most locations in Australia.

All orders are sent from Melbourne, Victoria. If you are based in VIC, NSW, SA, ACT or QLD metro areas, please allow 1 to 5 business days from dispatch to receive your order. For TAS, WA, NT and regional areas, please allow up to an additional 5 business days. Delivery times are estimates only and may be impacted by external factors.


Please inspect your order upon delivery and if the product is damaged or defective, contact our customer service team immediately so we can resolve the issue quickly.

Returns are not available if you change your mind.

For any further questions regarding our Shipping and Returns Policy, please don't hesitate to contact our friendly customer service team ( We are here to assist you and ensure that your shopping experience with Pernelle is nothing short of exceptional.